We do implementations of Call Centers for Enterprises using our proven IP PBX platform. Our IP PBX platform are built upon career grade open source platform which has been accepted worldwide for its reliability and robustness. We do customized programming of the system so that it can be integrated with any kind of CRM or database systems which the organizations are using.Our Call Center Client application provides pop up of the customer details when a call is answered and also allows the call center agents to enter data related to the call and save it for future reference. The calls can be recorded so that supervisors can listen for monitoring and quality enhancement purposes. We also provide full reports related to calls, agent performance etc. This can be used for analysis of the call center performance and take necessary quality improvement steps. Automated Call Distribution, Call Queues, Skill based call routing etc are some of the many features of our Call Center solution.

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